When a listing fee is refunded, and when it is not.
Listing is free during the founding period.
Nothing is charged today, so nothing can be refunded. This page describes the intended policy for when paid plans begin, and is awaiting sign-off — docs/20 §P0-PY-02.
Nothing is charged for a listing that does not pass review, and resubmitting after fixing it is free. If a payment was taken before review, it is returned in full.
A published listing has already been distributed, so the fee is not refunded. You can mark it as let or withdraw it at any time, and doing so removes it from search immediately.
If we suspend a listing for something that is our error, the fee is refunded in full. If it is suspended for a breach of the terms — a misdescribed property, an unauthorised listing — it is not.
Refunds are returned to the original payment method. Once we have approved one, the payment provider typically takes five to seven working days.
Write to us from the contact page with the invoice number, which is on the payments page in your dashboard.